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Customer Services Branch

The Customer Services Branch (CSB) provides technical and tactical cyber technologies (CT) management and intramural support for biomedical research programs in NIAID. CSB delivers CT infrastructure to facilitate electronic communication within NIAID through global scientific and clinical data exchange. CSB provides a framework for automated information sharing and collaboration.

NIAID biodefense areas receive CSB technology support through the use of performance standards and strict adherence to security procedures. 

CSB responsibilities include:

  • Promoting enhanced security, improved service and system availability, and timely deployment of new applications and services
  • Ensuring compliance with the Capability Maturity Model Integration
  • Throughout the Cyber Technologies Program,
    • Defining and establishing standards and processes
    • Identifying and analyzing requisite attributes of work products and tasks
    • Determining and projecting resources needed, negotiating commitments, and developing a schedule
    • Developing and maintaining the project or program plan mechanism for managing work
    • Monitoring and evaluating work products and services against established standards and reporting status to senior management
    • Ensuring that noncompliance issues are addressed and corrective actions taken
    • Controling changes to configuration items and providing accurate status and current configuration data
    • Analyzing, designing, building, and testing rollout client, server, and Web-enabled applications and systems

Last Updated March 15, 2010